How to make employee retention in retail realistic

We get it: retail is hectic and demands maximum flexibility. So why not let learning happen when it suits your team best? Make learning engaging and easy by offering training in short, bite-sized modules tailored to personal needs. After all, if a learning module only takes 5 minutes, wouldn’t you be more likely to fit it in during a coffee break or on the train to work?

A great example is the Customer Experience Program at PVH. Here, employees are not only trained to handle situations smartly but are also encouraged to take initiative. That freedom creates more engagement. And engaged employees? They stay, grow, and make a difference!

How do you keep employees happy? Make learning fun with game-based learning. Learning through play is the ultimate way to truly master knowledge and skills. Just hit 'play' and practice as often as you like. Take Just Eat Takeaway, for instance. Their employees learn how to handle aggressive customers through real-life scenarios in an online game. This not only makes employees more motivated and engaged but also improves your store experience.

A great work atmosphere is worth gold and goes beyond a Friday afternoon drink. At TinQwise, we understand that. That’s why we work with you to ensure every employee truly feels at home. This is the essence of our onboarding program for retail. Hunkemöller, for example, uses Live It Up to immediately engage new colleagues.

Want to improve the work atmosphere? It can be quick and easy! Use our game Fast Friends or conversation cards and notice the difference.