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Improve your customer service: Optimise employee training with these 3 games
Want to take your customer service to the next level but don't you have deep pockets? Find out how to optimise your training with the help of 3 affordable games.
The age-old roleplay
You're likely familiar with the age-old role-playing game. It seems to sit rock-solid on its throne, as it remains an effective way to train your employees.
While effective, it often comes with high costs. You rent an external room and hire a trainer, hoping the quality matches previous sessions. Plus, you're not entirely sure if it's a safe environment for everyone. Sound familiar?
Fortunately, those days are behind us! Our learning specialists have created several interactive serious games that are affordable, scalable and provide a secure online learning environment for all employees.
Affordable, scalable and secure
Our learning specialists have developed the following 3 games:
Dilemma based
Context:
- Situations in which customer service employees face moral and ethical dilemmas during interactions with customers.
- Real-life scenarios in which employees have to choose between different actions with potential consequences for customer satisfaction and corporate reputation.
Results:
- Improved ability of customer service employees to make ethical decisions and deal effectively with complex and challenging situations.
- Development of moral awareness and critical thinking skills in employees, allowing them to better navigate different dilemmas and conflicts.
Scenario based
Context:
- Simulations of different service situations, including complaint handling, requests for product information and service requests.
- Use of realistic case studies and practical scenarios that reflect the real challenges and variability of customer interactions.
Results:
- Improved problem-solving and decision-making skills in customer service employees through practical experience in varied situations.
- Strengthened communication skills and empathy, resulting in more effective interactions with customers and higher customer satisfaction.
Adaptive based
Context:
- Use of technologies such as machine learning and artificial intelligence to adapt the learning process to the individual needs, speeds, skills and learning styles of customer service employees.
- Continuous evaluation of employees' progress and performance, with adjustments to the learning path based on their specific learning needs and weaknesses.
Results:
- Personalised learning experiences that help customer service employees develop and improve their skills more efficiently.
- Increased employee engagement and motivation in the learning process, leading to better learning outcomes and training effectiveness.