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Take Off at JET: A flying start for every new hire
Onboarding needs more than a good start. Especially when you're welcoming hundreds of new colleagues each month. It needs clarity, energy and a real sense of connection from day one. That’s why Just Eat Takeaway launched Take Off: a 100-day onboarding journey that helps new hires feel confident, curious and truly part of the team.
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Just Eat Takeaway: Take off
In a fast-paced delivery world, it’s not just about landing well. It’s about taking off with purpose.
The onboarding lift-off: where scale meets connection
Growth brings complexity. Just Eat Takeaway faced the challenge of onboarding large volumes of new employees across multiple countries and roles. All while maintaining a consistent, high-quality experience.
Take Off is designed to do exactly that:
A flexible, engaging and data-driven onboarding experience that empowers both new hires and their managers.
Just Eat Takeaway.com: from craving to global convenience
Just Eat Takeaway.com began in 2000 with one simple idea during a family party. Today, it connects millions of people with 356,000 partners across 17 countries. From meals to groceries and last-minute gifts, they make everyday convenience easy for consumers, partners, couriers and employees.
Watch how TinQwise helped launch Take Off at JET. And how the next chapter begins.
What new hires say when onboarding takes off
"The onboarding process has been really nice."
"The TakeOff platform helped me to discover and understand, in a really easy way, all that's necessary about the company itself. I think it's a really good platform, interactive, and during your first days it makes you feel proud of being part of Takeaway.com."
"I think it is a good initiative to already get new hires on board before they start."
"In this way, you get more enthusiastic about your new employer."
JET Take off platform
Ownership from day one: you’re in the pilot seat
Take Off puts new employees in charge of their own journey. Each week, they receive smart induction activities. From learning bites and interactive quizzes to social missions that connect them with colleagues.
The focus is always on ownership. By teaching people to ask the right questions, Take Off builds initiative from day one.
Five onboarding phases to lift-off
With these five phases, Take Off offers a well-balanced onboarding experience. One that supports both practical needs and personal growth. It helps new hires not just find their way around, but truly find their place: in the company, the team and their new role.
- Get Ready: Warm up with practical info, meet your team, and feel the energy before you even start.
- Master the Basics: Understand the tools, processes and essentials that help you hit the ground running.
- Get Connected: Build relationships, discover the culture and feel part of something bigger.
- Do Your Thing: Apply what you’ve learned, take initiative and start making impact in your role.
- Be a Part: Feel at home in your team and confident in your contribution to Just Eat Takeaway.
It’s not just a journey through tasks. It’s a journey to more confidence, clarity and connection.
Checking in, every step of the way
Every week, JET checks in with new hires through 'What’s Up?' questions. Do they feel at home? Do they know what’s expected of them? Do they feel they can contribute in a meaningful way?
Their answers create a real-time feedback loop that supports both the employee and the manager.
Support that scales: insights for every manager
Managers don’t need to guess how their new hires are doing. With a personal dashboard in Take off, they receive regular updates, action points and insights. This helps them coach with confidence and follow up where it matters most.
At the same time, new hires quickly feel part of Just Eat Takeaway and have everything they need to do their job well.
Powered by TinQwise: learning that moves with you
Take Off is built on the TinQwise learning platform. A flexible, user-friendly environment where learning is easy to create, customise and scale.
With notifications, real-time analytics and content tools, Just Eat Takeaway continuously improves the onboarding experience based on real user feedback.
Ownership from day one: you’re in the pilot seat
Take Off puts new employees in charge of their own journey. Each week, they receive smart induction activities. From learning bites and interactive quizzes to social missions that connect them with colleagues.
The focus is always on ownership. By teaching people to ask the right questions, Take Off builds initiative from day one.
Five onboarding phases to lift-off
With these five phases, Take Off offers a well-balanced onboarding experience. One that supports both practical needs and personal growth. It helps new hires not just find their way around, but truly find their place: in the company, the team and their new role.
- Get Ready: Warm up with practical info, meet your team, and feel the energy before you even start.
- Master the Basics: Understand the tools, processes and essentials that help you hit the ground running.
- Get Connected: Build relationships, discover the culture and feel part of something bigger.
- Do Your Thing: Apply what you’ve learned, take initiative and start making impact in your role.
- Be a Part: Feel at home in your team and confident in your contribution to Just Eat Takeaway.
It’s not just a journey through tasks. It’s a journey to more confidence, clarity and connection.
Checking in, every step of the way
Every week, JET checks in with new hires through 'What’s Up?' questions. Do they feel at home? Do they know what’s expected of them? Do they feel they can contribute in a meaningful way?
Their answers create a real-time feedback loop that supports both the employee and the manager.
Support that scales: insights for every manager
Managers don’t need to guess how their new hires are doing. With a personal dashboard in Take off, they receive regular updates, action points and insights. This helps them coach with confidence and follow up where it matters most.
At the same time, new hires quickly feel part of Just Eat Takeaway and have everything they need to do their job well.
Powered by TinQwise: learning that moves with you
Take Off is built on the TinQwise learning platform. A flexible, user-friendly environment where learning is easy to create, customise and scale.
With notifications, real-time analytics and content tools, Just Eat Takeaway continuously improves the onboarding experience based on real user feedback.
The result: faster impact, stronger connection
With Take Off, onboarding at JET is no longer a one-size-fits-all checklist. It’s a journey that’s personal, purposeful and built to support growth. Both for the business and its people.
Ready for your own Take Off?
👉 Let’s design your onboarding journey
Create a scalable, human-first experience that grows with your people.
Take Off at Just Eat Takeaway: key questions answered
Before you board your own Take Off, here are a few things you might want to know.
How long does it take to implement a solution like Take Off?
We tailor onboarding journeys to your organisation, and most customers launch their first version within a few weeks.
Can we customise the onboarding phases to fit our own culture and structure?
Absolutely. The platform behind Take Off is flexible by design. You can fully tailor the look and feel to match your brand. From colours and fonts to tone of voice and visual style.
You can also rename phases, adjust content and shape the entire experience around your people, your culture and your way of working.
Does Take Off work across multiple countries or languages?
Yes. The platform supports multilingual content, local adaptations and regional onboarding tracks for international teams.
How do managers stay involved without extra work?
Managers receive clear, timely insights through their dashboard. It helps them follow up when needed, without adding to their workload.
Can we track results and improve the journey over time?
Definitely. You’ll have access to real-time data and feedback, so you can monitor progress and continuously improve the onboarding experience.
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