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Mussenstraat 15
1223 RB Hilversum
Selecteer taal
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- The power of a small gesture
The power of a small gesture
I’m on my way to my workstation when my manager stops me. “Wait, I have something for you.” Curious, I pause. A moment later, she returns with a card and a small bag of heart-shaped candies. “For you, because I really appreciated your help last week and because it’s almost Valentine’s Day.”
From a small gesture...
...to a new idea
The rest of the day, I can’t stop smiling. Such a small thing, yet it really sticks with me. It even gets me thinking—how can we pass this feeling on?
During lunch, I suggest putting a jar of heart-shaped lollipops at the checkout. A little treat for customers as they pay. My manager immediately jumps on it. “Great idea, I’ll take care of it! Oh, and have you seen that new learning module? There’s something fun in there too!”
Why special days are perfect for learning
I’ve never been big on Valentine’s Day, but I’ve noticed how more and more businesses are making it a thing. And so has our head office. They’ve created a special Valentine’s-themed learning module. Not just another training, but a fun quiz on customer experience. Which, honestly, ties in perfectly with my lollipop idea!
Then I spot a team challenge: who can come up with the best Valentine’s campaign? We can vote for the best ideas and get inspiration from colleagues in other locations. Learning suddenly feels way more fun and interactive. Tomorrow at lunch, we’re definitely brainstorming together!
How to support your frontline employees on special days
While going through the learning module, I realise something simple but important: appreciation is contagious. I see how easy it actually is to give a compliment—to both colleagues and customers. And honestly? Receiving them feels just as good as giving them. A little kindness really does go a long way, right?
During my break, my manager excitedly walks up to us. “I’ve got a ‘date’ with another company soon! They want to share how they use Valentine’s Day to surprise both customers and employees.” She grins and heads back to work.