.svg){kind=small}
Mussenstraat 15
1223 RB Hilversum
Selecteer taal
-
- Blogs
- Why frontline service fails
Why frontline service fails (and how to fix it)
“What a sh*t service. Next time, we’re going somewhere else,” I mutter to my partner, frustrated and empty-handed as we leave the store.
Poor customer experience loses customers
When we ask about backpacks, he stammers: “Uh, well, I’m not really a hiker myself. They’re over there. Maybe take a look?” The same happens with tents and shoes. It doesn’t take long to realise this guy isn’t going to help us transform into confident adventurers.
"Do you maybe have a colleague who can help us?" I ask, doing my best to keep the impatience out of my voice. Despite his lack of knowledge, I find him somewhat endearing. Unfortunately, his colleague is on lunch break, so that option is off the table. He suggests we come back later.
And there we go. No gear, no advice, but plenty of frustration.
Why frontline support often fails
Frontline employees are the key to a great customer experience. They are often the face of your brand, the first impression customers get.
But what happens when these employees aren’t properly trained or don’t have the right tools or knowledge? Exactly. They start improvising, which leads to mistakes, delays, and disappointed customers.
The biggest challenges for frontline employees
But here’s the thing: frontline employees are often left unequipped to succeed. They face challenges like:
- Not enough time for training: Employees don’t have hours to sift through traditional manuals. And learning after hours? That’s a hard sell.
- Dependence on colleagues: New or less experienced employees often rely on senior colleagues. But what happens when those colleagues aren’t around?
- Outdated information: Manuals and written guides are static. With constantly changing products, services, and procedures, they’re often outdated before they’re even used.
- High-pressure environments: Without the right tools, employees are forced to improvise. This leads to mistakes, stress, and - ultimately - disappointed customers.
Meet TinQwise NOW: A solution for frontline employees in real time
This is where TinQwise NOW steps in. A smart solution that revolutionises the way frontline employees learn, perform and grow.
With real-time support, they always have the right answers at their fingertips. No waiting, no guesswork. Just instant guidance, exactly when they need it.
From failing to fans
The workplace is changing, and traditional learning methods no longer cut it. TinQwise NOW bridges the gap between knowledge and performance. It empowers your employees to work better, faster and smarter. Before you know it, you’ll have an agile workforce that surprises customers and turns first impressions into lasting loyalty.
Ready to transform your frontline?
Don’t let poor customer experiences cost you business. With TinQwise NOW, you give your frontline employees everything they need to excel. Instantly and at their fingertips.
Discover how TinQwise NOW takes frontline performance to the next level. Let’s get to work and get in touch with Elmer! 👇