The Netherlands
Mussenstraat 15
1223 RB Hilversum
Belgium
Ankerrui 9
2000 Antwerpen
Aggressive behaviour should never be accepted.
Help your employees stay professional, reduce tension and de-escalate situations. This creates a safe and respectful workplace for everyone.
Spot an irritated customer and prevent escalation
The key to handling aggressive customers? De-escalation. Teach your employees to recognise early signs of frustration. By using calming language and body language, they can defuse tension and restore respectful communication.
Managing conflicts between colleagues
Aggression isn’t just a customer issue, workplace conflicts can also arise. Teach your team how to mediate heated discussions by actively listening and communicating assertively. This helps resolve conflicts and improves the overall work atmosphere.
Protocols for challenging situations
Equip your employees with the right tools and guidelines to handle aggressive situations at work. Clear protocols and targeted training help them respond effectively. After all, isn’t it rewarding to turn a frustrated customer or colleague into a happy one?
Learn to deal with aggression directly
Or go the extra mile
Entry | Recognise and de-escalate aggressive behavior
Give your employees the essential skills to identify aggressive behaviour early and de-escalate it effectively. They’ll learn to pick up on warning signs and ensure their own safety.
Boost | Handle aggression with confidence
Teach your employees how to handle aggressive behaviour in various situations. They’ll develop practical skills to resolve conflicts, set boundaries and communicate clearly. Even under pressure!
Advanced | Create a safe workplace culture
Equip your leaders with advanced strategies to handle aggressive behaviour effectively. This includes training in aggression management, incident response policies and ongoing support for employees who encounter challenging situations.
Meet
Our partner Relevance
Plan een afspraak met Elmer
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Find out
What Dealing with Aggression can do for your team
Meet Elmer and send a message to elmer.vanhooijdonk@tinqwise.com or schedule an appointment directly using the button below.