The Netherlands
Mussenstraat 15
1223 RB Hilversum
Discover what's inside your customer experience programme:
Online
or blended learning experience
Growth consultant
for personal assistance
From €300 p/m
investment
Final certificate
after you finish the programme
Challenges
to apply newly learned behaviour
Evaluation
to reflect on your progress
What does it take to turn great customer experiences into lasting loyalty?
A great customer experience doesn’t stop after the first purchase. Want customers to keep coming back? It’s all about attention, service and smart follow-ups. Discover how your employees can drive repeat purchases, turn complaints into opportunities and deliver top-notch service.
How to drive repeat purchases
You want your employees to bring customers back. How? Simple: make eye contact and greet them as they walk in. First step done! Next, they’ll learn how to stay visible and approachable, without being pushy.
Turn every complaint into an opportunity
A customer returns with a complaint. Challenging? Not if you know how to handle it. Teach your team to resolve issues with empathy, turning a negative experience into a positive one.
Flawless service, happy customers
Want to take customer focus to the next level? Listen, recommend the right products and offer a personal touch. A thank-you email and a follow-up check-in can make all the difference. The result? Happy customers and a higher Net Promoter Score (NPS).
How to drive repeat purchases
You want your employees to bring customers back. How? Simple: make eye contact and greet them as they walk in. First step done! Next, they’ll learn how to stay visible and approachable, without being pushy.
Turn every complaint into an opportunity
A customer returns with a complaint. Challenging? Not if you know how to handle it. Teach your team to resolve issues with empathy, turning a negative experience into a positive one.
Flawless service, happy customers
Want to take customer focus to the next level? Listen, recommend the right products and offer a personal touch. A thank-you email and a follow-up check-in can make all the difference. The result? Happy customers and a higher Net Promoter Score (NPS).
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Jump right in or...
Let your teams turn service into stand-out moments
This programme helps your team take customer contact to the next level. They start with Entry, exploring what great customer experience truly means. Boost sharpens their service skills. And Advanced turns customer focus into lasting team impact.
Boost and Advanced are developed in collaboration with Relevance. For teams who want to delight every customer, every day.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Meet our partner Relevance
Personalised learning
With Relevance, learning is personal, adaptive, and social. The benefit? Your entire organisation will be aligned in no time and ready to move forward.
Your needs come first
Your needs and goals take centre stage. The result? Long-term, engaged partnerships with tailor-made programmes, developed in co-creation.
Learning by doing
Learning by doing challenges people to experiment with new behaviour. Growth comes from experience and direct feedback. When your employees grow, your organisation grows with them.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Level up your customer experience game
Practice. Choose. React.
Start improving every customer interaction with game-based learning. It's your fast track to truly customer-focused behaviour. It’s hands-on, relatable and fun. Just press play!
Interact with customers
Explore different customer types and sharpen your sales response. All in a risk-free playground.
Repetition builds confidence
In the customer experience game you can try, fail, learn, and try again. No awkward stares, just high scores and aha-moments. It helps your team feel ready when it’s showtime.
Learn the feel, not the script
By playing, you start to sense what works in a conversation. It’s not just about saying the right thing. It’s about saying it at the right time.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
From employee to CX hero
Curious how other L&D experts empower their people to deliver standout customer experiences?
Our customers share their success stories and the results they’ve achieved with TinQwise.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Why putting the customer first works.
And the numbers prove it
86%
of buyers are willing to pay more for a great customer experience.
10-15%
that’s how much your sales conversion rates can grow with a positive customer experience.
20%
higher customer satisfaction. That’s what companies with highly engaged employees achieve.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
The Ritual of learning excellence
Rituals brings meaning to everyday moments and that starts in their stores. Wherever customers walk in, they’re met with the same warm, high-quality experience.
To offer employees that same care and consistency, we co-created The Book of Rituals. A learning platform filled with rich stories, sharp training and tools to grow. It’s where team members learn to truly embody the brand.
And the industry noticed. The Book of Rituals picked up two golds at the Learning Technology Awards 2021: for Best Learning Platform Implementation and Excellence in Learning Content Design.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Excellence in the Design of Learning Content
The jury praised its brilliant use of blended learning and familiar tools to engage employees. The lifelike avatar made the experience even more immersive. "A fantastic learning journey and a well-deserved winner!"
Best use of Blended Learning
According to the jury, outstanding project management involving multiple stakeholders resulted in a solution that worked for all audiences. "The mix of media delivered impressive results, both in quality and impact."
Excellence in the Design of Learning Content
The jury praised its brilliant use of blended learning and familiar tools to engage employees. The lifelike avatar made the experience even more immersive. "A fantastic learning journey and a well-deserved winner!"
Best use of Blended Learning
According to the jury, outstanding project management involving multiple stakeholders resulted in a solution that worked for all audiences. "The mix of media delivered impressive results, both in quality and impact."
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Begin je leeravontuur! .svg)
Gefeliciteerd met de eerste stap naar de wereld van kennis en groei.
We bieden je graag een gratis proefversie aan van ons geavanceerde leerplatform!
Start je trial en...
- Train al je medewerkers op één platform
Wil je medewerkers van verschillende afdelingen, rollen of zelfs landen op hetzelfde platform trainen? Geen probleem! Zorg ervoor dat elke groep op het juiste moment de juiste kennis krijgt. - Test alle platformfuncties
Wil je een leerplatform dat elke medewerker herkent? Jouw HR-systeem koppelen aan je leerplatform? Opleidingscertificaten uitdelen?
Check! Dit valt eenvoudig te regelen. - Moeiteloos leerinhoud creëren
Content creëren is nog nooit zo makkelijk geweest. Schrijf en bewerk snel content en werk samen met je team op één plek. - Probeer verschillende interactieve leeractiviteiten
Van swipe cards en open vragen tot video's en quizzen - alles wat je nodig hebt om de leerervaring van je medewerkers te verbeteren.
Get in touch
Excited to see how the customer experience programme can work for your organisation? Explore the possibilities and give your people the best possible training. Request a demo or reach out to one of our TinQ’ers. They’re ready to help and think along with you!
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with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.
Heading 1
with a request body that specifies how to map the columns of your import file to the associated CRM properties in HubSpot.... In the request JSON, define the import file details, including mapping the spreadsheet's columns to HubSpot data. Your request JSON should include the following fields:... entry for each column.