TinQwise | Optimising customer experience

Build a customer-centric culture for the ultimate customer experience

A great customer experience starts with your employees. Turn them into customer-focused champions! Equip your team with the skills to effortlessly guide customers through every stage of their journey. With practical examples and smart insights, they’ll learn to seize opportunities and turn challenges into success.

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The path to happy and loyal customers

A great customer experience doesn’t stop after the first purchase. Want customers to keep coming back? It’s all about attention, service and smart follow-ups. Discover how your employees can drive repeat purchases, turn complaints into opportunities and deliver top-notch service.

How to drive repeat purchases

You want your employees to bring customers back. How? Simple: make eye contact and greet them as they walk in. First step done! Next, they’ll learn how to stay visible and approachable, without being pushy.

Turn every complaint into an opportunity

A customer returns with a complaint. Challenging? Not if you know how to handle it. Teach your team to resolve issues with empathy, turning a negative experience into a positive one.

Flawless service, happy customers

Want to take customer focus to the next level? Listen, recommend the right products and offer a personal touch. A thank-you email and a follow-up check-in can make all the difference. The result? Happy customers and a higher Net Promoter Score (NPS).

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Optimise your customer experience immediately

Or go the extra mile

Entry | The foundations of customer experience

Your employees master the essentials: why customer satisfaction matters, how to deliver great service and how positive interactions build loyalty.

Boost | Refine your customer service skills

Develop practical skills to improve the customer experience. Your people will learn to deal effectively with complaints, personalise interactions and exceed customer expectations with proactive service.

In cooperation with our partner

Advanced | Build a customer-centric culture

Your employees learn advanced strategies to embed customer focus into your organisation. They take the lead in improving the customer experience and use feedback to drive innovation.

In cooperation with our partner

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Meet

Our partner Relevance

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Personalised and adaptive learning

With Relevance, learning is personal, adaptive, and social. The benefit?

Your entire organisation will be aligned in no time and ready to move forward.

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Your needs come first

Your needs and goals take centre stage. The result?

Long-term, engaged partnerships with tailor-made programmes, developed in co-creation.

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Learn by doing

Learning by doing challenges people to experiment with new behaviour. Growth comes from experience and direct feedback.

When your employees grow, your organisation grows with them.

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Contact

Mussenstraat 15,
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

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How customer experience can benefit your team

Meet Elmer and send a message to elmer.vanhooijdonk@tinqwise.com or schedule an appointment directly using the button below.

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Build a customer-centric culture for the ultimate customer experience

Build a customer-centric culture for the ultimate customer experience