Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Train your employees in a customer-centric approach. They navigate through each stage of the customer journey and get practical examples to spot opportunities and tackle challenges.

Book a free demo

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Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Train your employees in a customer-centric approach. They navigate through each stage of the customer journey and get practical examples to spot opportunities and tackle challenges.

Book a free demo

Scroll down

The road to satisfied and loyal customers

Discover each customer's needs and encourage repeat purchases

Encourage repeat purchases

You want your employees to encourage repeat purchases and customer loyalty. How? By making eye contact with the customer upon entry and greeting the person. So, the first step has been taken! Next, your people learn that the customer knows they are available for help without imposing themselves.

Address a complaint with empathy

A customer comes back with a complaint. This can happen, no matter how well you did your job. Teach your people to address complaints with empathy and offer appropriate solutions. That way, they will know how to turn a negative experience into a positive one.

Perfect service, happy customers

You want your team to take their customer-centric approach to the next level by really listening to the customer's needs. This allows them to recommend the perfect products and give personalised tips. After the purchase, they send a thank-you email and check in to make sure everything is top-notch. This makes for happy customers and a higher Net Promoter Score (NPS).

Book a free demo

Optimise your customer experience immediately

Or go the extra mile

Entry

Your staff will master the basics of customer experience. Think about the importance of customer satisfaction, essential customer service techniques and how positive interactions boost customer loyalty.

Boost

Develop practical skills to improve the customer experience. Your people will learn to deal effectively with complaints, personalise interactions and exceed customer expectations with proactive service.

In cooperation with our partner

Advanced

Teach your employees advanced strategies to build a customer-centric culture. Let them lead initiatives to boost the customer experience and encourage them to use customer feedback for innovation and service improvements.

In cooperation with our partner

Discover more

Meet

Our partner Relevance

Check
the website

Personalised learning

Learning with Relevance is personal, adaptive and social. The advantage?

That way, your organisation will be on the same page with all employees in no time: the only way is forward!

Your needs are central

Your wants and needs are at the centre. The result?

Long-term, committed partnerships thanks to programmes developed through co-creation.

Learn by doing

Learning by doing challenges people to experiment with new behaviours. Why?

This results in sustainable change. By focusing on the individual, your entire organisation exceeds expectations.

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over Vitaliteit

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Contact

Mussenstraat 15,
1223 RB Hilversum
The Netherlands

info@tinqwise.com
+31 35 538 56 56

Business

KvK 32082603
BTW NL809771287B01

IBAN NL26 INGB 0006679651
SWIFT / BIC INGBNL2A

Schedule an appointment with Lisa

Experience it yourself

Find out what Customer experience can do for your team

Meet Lisa and send a message to lisa.tromp@tinqwise.com or schedule an appointment directly using the button below.

Schedule an appointment with Lisa

Let’s
connect

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Train your employees in a customer-centric approach. They navigate through each stage of the customer journey and get practical examples to spot opportunities and tackle challenges.

The road to satisfied and loyal customers

Encourage repeat purchases

Address a complaint with empathy

Perfect service, happy customers

Optimise your customer experience immediately

Or go the extra mile

Meet

Our partner Relevance

Personalised learning

Your needs are central

Learn by doing

Boek een demo
over Vitaliteit

Experience it yourself

Find out what Customer experience can do for your team

Empower your people
Amaze your customers

The Netherlands

Belgium

Support

Join us

Follow us

Let’sconnect

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Optimising customer experience

Build a customer-centric culture

Train your employees in a customer-centric approach. They navigate through each stage of the customer journey and get practical examples to spot opportunities and tackle challenges.

The road to satisfied and loyal customers

Encourage repeat purchases

Address a complaint with empathy

Perfect service, happy customers

Optimise your customer experience immediately

Or go the extra mile

Meet

Our partner Relevance

Personalised learning

Your needs are central

Learn by doing

Boek een demoover Vitaliteit

Experience it yourself

Find out what Customer experience can do for your team

Empower your peopleAmaze your customers

The Netherlands

Belgium

Support

Join us

Follow us

Let’s
connect

Boek een demo
over Vitaliteit

Empower your people
Amaze your customers