Mussenstraat 15
1223 RB Hilversum
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Customer Experience
Exceptional service is a winning game
This programme trains a customer-centric mindset. It guides employees through each phase of the customer journey, providing practices to identify opportunities and address challenges using practical examples.
€300 per month
Learning goals
Make an authentic connection with the customer
Deliver personalised service
Motivate, enable and empower people to build a customer-centric culture
The programme
Employees exceed customer expectations
Let's get down to business and boost your bottom line. How? By bringing back more customers. By making them happier. By making your employees happier too. Sounds simple, right? This programme makes it real.
What is included in this programme:
- 3 learning goals
- 12 customer experience activities
- 2 quizzes
- 1 game scenario
- Certificate of completion
- Manager track
This programme comes in 2 languages. If you're expanding abroad, using TinQwise AI to translate the programme sets you up for launch in minutes.